Shipping policy
Thank you for visiting and shopping at http://novoqc.com/. Please read the terms and conditions that apply to our Shipping Policy.
Processing Time
Orders are verified, quality-checked, and packaged within 1-3 business days after placement. High order volumes may lead to slight delays. In such cases, we will reach out to you via email or phone
Shipping Times
Shipping time is the period from when your order leaves our fulfillment center to when it arrives at your destination.
- Standard Delivery: 3-5 business days
- Expedited Delivery: 1-2 business days
The total estimated delivery time is the sum of the processing time and shipping time.
- Standard Total Delivery Time: 4-8 business days
- Expedited Total Delivery Time: 2-5 business days
Shipping Rates & Delivery Estimates
Shipping is available to Australia, Canada, the United States, and Worldwide.
| Order Total | Standard Shipping | Expedited Shipping |
|---|---|---|
| $60 and above | Free | $10 |
| $0 - $59.99 | $5 | $10 |
Note: Delivery delays may occasionally occur due to unforeseen circumstances.
Shipment Confirmation & Order Tracking
Once your order has been shipped, you will be emailed a shipping confirmation that includes the tracking number for your package. To see tracking updates, please click on “Track Package” in the shipping confirmation email. If you have lost your shipping confirmation email, please contact Customer Service via Chat, select Order Status and enter in the Order Number.
Tracking information for your shipment will typically be updated by the carrier within 24-48 hours of shipment.
During times of high package volume, shipping carriers may experience delayed or missing shipment scans while in transit.
Damages
NovoQC is not responsible for products damaged or lost during shipping. If your order arrives damaged, please contact the carrier directly to file a claim and keep all packaging materials.
Contact Us
If you have any questions regarding our Shipping Policy, please feel free to reach out:
- Email: [email protected]
- Phone:+1 (337) 586-8126
- Business Address: 1027 9th Ave, Lake Charles, LA 70601, United States