Payment policy

At Novoqc, we are committed to providing a secure and efficient payment process for our customers. This Payment Policy details the accepted payment methods, processing terms, and conditions that apply to all transactions on our website.

1. Accepted Payment Methods

We may update or modify the list of accepted payment methods at our discretion without prior notice.

2. Payment Processing

• All transactions must be completed in U.S. dollars (USD).
• Payments are processed securely through our trusted third-party payment processors. Novoqc does not store your full payment details on our servers.
• Full payment is required at the time of purchase. Orders will not be processed or shipped until payment is successfully authorized and cleared.

3. Pricing and Taxes

• All prices displayed on novoqc are in USD and exclude applicable sales tax and shipping fees unless otherwise stated.
• No Additional Fees: Beyond shipping costs, we do not charge any additional fees (e.g., handling fees or service charges).

4. Payment Authorization

• By completing a purchase, you authorize novoqc and our payment processors to charge your selected payment method for the total order amount, include freightage.
• If a payment is declined or fails, we will notify you via email, and your order will remain pending until a valid payment is provided.

5. Security

• We employ industry-standard encryption and security measures to safeguard your payment information during transmission.
• Novoqc adheres to the Payment Card Industry Data Security Standard (PCI DSS) to ensure secure handling of your payment data.

6. Refunds and Disputes

• Refunds are processed in accordance with our Return Policy. If you have any issues with your order, please contact us first, and we will do our best to resolve the issue. 
• Refunds will be credited to the original payment method used for the purchase.
• For transaction disputes or errors, please contact our customer support team at [email protected] within 30 days of the purchase date.

7. Fraud Prevention

• Novoqc reserves the right to verify any transaction and may request additional information to prevent fraud.
• We may cancel or decline any order suspected of being fraudulent or unauthorized.

8. Third-Party Payment Services

For questions about this Payment Policy or assistance with a transaction, please reach out to us at [email protected].