Return policy
Thank you for shopping at NovoQC! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are happy to assist with returns and exchanges.
Return Conditions
We accept returns under the following conditions:
✔ Return Window: You may request a return within 30 from the date of delivery.
✔ Product Condition: Items must be unused, undamaged, and in their original packaging.
✔ Non-Returnable Items:
- Customized or personalized items (e.g., engraved or special designs)
- Used or damaged items (unless due to a quality issue)
- Items returned after the allowed period
Exchange Policy
If your item has a quality issue or was damaged during shipping, we offer a free exchange. Please contact us within 7 of receiving your order and provide photos of the damaged item for verification.
Return Process
Contact Customer Service: Email us at [Your Support Email] or call [Your Support Phone] with your order number and reason for return.
Return Approval: Our team will review your request within 3 and confirm if your return is eligible.
Ship the Item: Send the item to our return address (provided upon approval). Please ensure the packaging is intact to prevent damage.
Refund Processing: Once we receive and inspect the item, we will issue a refund within 5-7 business days to your original payment method.
- Refund times may vary depending on your bank or payment provider.
- For any questions, feel free to contact our support team!
Email: [email protected]
Phone: +1 (337) 586-8126
Business Address: 1027 9th Ave, Lake Charles, LA 70601, United StatesThank you for choosing NovoQC! 💙