Return policy

Thank you for shopping at NovoQC! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are happy to assist with returns and exchanges.

Return Conditions

We accept returns under the following conditions:
✔ Return Window: You may request a return within 30 from the date of delivery.
✔ Product Condition: Items must be unused, undamaged, and in their original packaging.
✔ Non-Returnable Items:

  • Customized or personalized items (e.g., engraved or special designs)
  • Used or damaged items (unless due to a quality issue)
  • Items returned after the allowed period

Exchange Policy

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving the item. We will provide free return shipping and ensure that you receive a full refund or exchange. We sincerely apologize for any inconvenience and will handle the issue promptly.

Return Process

Contact Customer Service: Email us at [email protected] or call +1 (337) 586-8126 with your order number and reason for return.
Return Approval: Our team will review your request within 24 and confirm if your return is eligible.
Ship the Item: Send the item to our return address (provided upon approval). Please ensure the packaging is intact to prevent damage.
Refund Processing: Once we receive and inspect the item, we will issue a refund within 5-7 business days to your original payment method.
No hidden fees: All fees involved in the return or exchange process will be clearly communicated to you in advance.

    • Refund times may vary depending on your bank or payment provider.
    • We will process your refund, which will cover the price of the product itself, excluding shipping fees. Unless the return is due to a product defect or an error on our part, in which case we will provide a full refund (including shipping fees). Thank you for your understanding and cooperation!
    For any questions, feel free to contact our support team!

    Email: [email protected]
    Phone: +1 (337) 586-8126
    Business Address:  1027 9th Ave, Lake Charles, LA 70601, United States 

    Thank you for choosing NovoQC! 💙